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We process all returns the same day they arrive!

We accept returns of unworn items (including sale items) provided they are returned to us in the same packaging within 28 days (UK) and 32 days (worldwide) 

 

Frequestly asked questions

How do I return my items?

In your parcel there is an invoice with a return slip. Please fill this in and pop it inside your parcel, and cut the address label off and stick it to the outside of the parcel.

Please circle the items you wish to return, stating whether a refund or exchange is required. Please Specify size if an exchange is required.

Affix postage, the address label is not pre paid postage. If you cannot find the return slip just put a note in your parcel with your name, order number and postcode and post it to;

Highstreet Outlet Returns

Unit 8, the Aztec Centre

50 Nuffield Road

Poole

Dorset BH17 0RT

Refunds and exchanges are processed on the same day that the items arrive.

Do you offer an extended returns period over Christmas? (2017)

Returns of goods purchased in December can be returned up until the 8th of January for an exchange or full refund.

 Who Covers the cost of returning my items?

The buyer is responsible for the cost of returning the items that are unsuitable.

For items that are damaged or faulty please contact us for a pre paid return envelope and a replacement.

How do I know that my return has been processed?

We will send a notification email to alert you that your return has been processed, please check your Junk and clutter folders as often this email can go into these folders.

How long will it take for my account to be credited?

Please note that card payments, although processed on the day of return, normally take 3-4 working days to reach your account or show up on your statement. paypal refunds are instantly credited.

My item is faulty, how do I return it?

In the unfortunate event that your item is faulty please contact us on enquiries@highstreetoutlet.com and we will arrange for a pre paid return envelope and a replacement item to be sent for you.

How do I exchange an item?

Please circle exchange on your return slip, or include a note with your return request. Where the size is available we will send your exchange the day your return arrives. Where the item is out of stock we will issue a refund. We do not charge subsequent postage to post your exchange to you.

Any other questions?

We are always delighted to help you, please do contact us on enquiries@highstreetoutlet.com and we will answer your question within 24 hours Monday-Friday.

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