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Terms & Conditions

Returns

If for any reason you want to send back something you've bought from us, you can make use of our simple returns service; simply return it in as new condition within 28-days of receipt,  in accordance with your statutory rights.

Every delivery we send out includes an Advice Note which lists its contents. Please select a reason for return from the back of the advice note, and enter it next to the item you wish to return. It's essential that you return this Advice Note with your returns parcel, as this information will help us to improve our quality control when we examine the returned goods, as well as ensure a swift refund. Return postage is the Responsibilty of the buyer. If you don't have your Advice Note, simply write on a piece of paper the item number, your reason for returning and your name, address and order number and make sure you enclose it with the goods. 

If you want to order a replacement or exchange item, simply enter the details on the order form attached to the advice note, along with your credit card details if necessary. Alternatively, you can contact us through our website or call our Order line, but please don't do both or you may receive your order twice!

 

Defective goods

If anything you order from us fails prematurely due to either defective workmanship or materials we will provide you with an appropriate remedy, which may be repair, replacement or full or partial refund.

 

Customer service

Our customer service number is 01202 649908. Or you can email us at enquiries@highstreetoutlet. We aim to reply to all enquiries within 24 hours, Monday to Friday.

 

Delivery

Orders are processed daily and the cut off time for same day despatch is 1pm.

Delivery options:


UK standard delivery 3-5 days £2.95 (2nd class standard) Free when ordering over £40 of products, upgraded to 2nd class recorded on any orders over £30

Guranteed Next Day Delivery £6.95 (Royal mail special delivery) Monday-Thursday order before 1pm.

Rest of World delivery £10 (Royal mail standard airmail 5-15 working days)

 

Privacy policy

We are dedicated to safeguarding and preserving your privacy when you are visiting our site or communicating electronically with us.
Your details are not passed on to any third parties.
Use of Your Information
The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:
i. to provide you with information requested from us, relating to our products or services;
ii. to provide information on other products which we feel may be of interest to you, where you have consented to receive such information;
iii. to meet our contractual commitments to you;
iv. to notify you about any changes to our Website, such as improvements or service/product changes, that may affect our service.

If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.
Storing Your Personal Data
Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure their safety.

The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically. Transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.

Highstreet outlet accepts payments by credit and debit card and paypal.

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